Lucky77 Privacy Policy – Your information is safe with us

Lucky77 is a trusted online gaming platform in Bangladesh. We believe a truly trustworthy platform is built not just on great games or fast payments — but on respect and protection for your personal information.

This Privacy Policy applies to all Lucky77 digital services — including our website lucky77.pw, mobile app, and any related services. It applies whether you are opening an account, playing games, or simply browsing.

We adhere to international data protection standards and always inform you transparently — before collection — why and how your data will be used. At Lucky77, privacy is not an added perk; it is a core part of our commitment.

Lucky77 only collects information that is necessary to provide our services, ensure security, and meet legal obligations. We never collect excessive or irrelevant data.

Lucky77 uses collected data strictly for specific, legitimate purposes. We never use your information beyond its original intent. The key uses are listed below:

• Account Management: Your information is used for registration, login, and account verification.
• Payment Processing: Financial information is verified for deposits and withdrawals.
• Customer Service: Your contact information is used to address your complaints and inquiries.
• Security Confirmation: Device and activity data is analyzed to detect and prevent fraud and unauthorized access.
• Legal Obligations: Data is used to comply with Anti-Money Laundering (AML) and KYC policies.
• Service improvement: Analytical data is used to improve gaming experience and platform performance.
• Promotional Communications: With your consent, we may send you messages about bonuses and offers. You can unsubscribe at any time.

Lucky77 never sells your personal information to third parties. Data may be shared with trusted partners on a limited basis to operate our services, and in every case we ensure those partners uphold the same privacy standards as Lucky77.

• Payment Processor: Mobile banking services such as bKash, Nagad, and Rocket only receive the information necessary to verify payments.
• Technology Service Provider: Technology partners contracted for cloud storage, server hosting, and cybersecurity.
• Legal Authorities: Data may be disclosed to law enforcement agencies in accordance with court orders or government directives.
• Game Provider: Third-party game studios receive limited data necessary to operate their services.

Lucky77 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

• Essential Cookies: Used to maintain login sessions and support core platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your language, theme, and preferences.
• Analytical Cookies: Used to analyze user behavior and improve the platform. You can disable these at any time.
• Security Cookies: Used to prevent CSRF attacks and protect your account.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Lucky77 uses industry-leading technology to protect your data. Our security operates across multiple layers, so even if one layer is compromised, your information stays protected.

• 256-bit SSL Encryption: All data transfers are secured with the highest standard of encryption.
• Two-Factor Authentication (2FA): An additional security layer applied when accessing your account.
• Firewall Protection: Our advanced firewall system automatically blocks suspicious traffic.
• Security Audit: Third-party security experts conduct regular audits of Lucky77's systems.
• Data Masking: Sensitive information is masked in the system so that even staff cannot view it in full.
• Restricted access: Only authorized personnel may access your information for specific, legitimate purposes.

Lucky77 does not store your data indefinitely. Specific retention periods are defined for each type of information.

• Account Information: For the duration the account is active and up to 5 years after closure, as required by law.
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• Gaming History: Retained for up to 3 years after account closure.
• Support contact: Retained for up to 2 years after the issue is resolved.
• Log Files: Security logs are retained for a maximum of 1 year.

Once the designated retention period ends, data is securely deleted or fully anonymized.

At Lucky77, you have full control over your data. Your key rights are outlined below:

Lucky77 does not provide services to anyone under the age of 18. We take the protection of minors' privacy very seriously, and any attempt to create an account by a minor is immediately rejected.

• Age verification is mandatory at the time of registration.
• In cases of suspicion, a national ID or birth certificate may be requested.
• If a minor's information is identified, the account is immediately suspended and all associated data is deleted.
• Parents or guardians with concerns about a child's account are welcome to contact our support team at any time.

Lucky77 may update this Privacy Policy as needed. Changes may occur due to legal requirements, the addition of new services, or technical improvements.

• You will be notified at your registered email address before any significant changes take effect.
• The effective date of the updated policy will be noted at the top of the page.
• Continued use of Lucky77 after any changes will be considered acceptance of the updated policy.
• Previous versions of the Privacy Policy are available upon request.

For any privacy-related questions, complaints, or requests, please reach out to Lucky77's dedicated privacy team. We take all requests seriously and aim to respond within 48 hours.

• Email: [email protected]
• Live Chat: Click the live chat button at the bottom right of the website.
• Support hours: 7 days a week, 24 hours a day.

If Lucky77 is unable to resolve your complaint, you may escalate it to the relevant regulatory authority.